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Shipping & Returns

Returns Policy

Necknapperz are made to withstand the rigors of being your best buddy! We stand behind our products and ensure that our customers are satisfied.

We proudly offer a 30 day unconditional guarantee on Necknapperz purchased from our website. After 30 days, returns will not be accepted.

To return an item, simply ship the product back to our offices located at:

Necknapperz Returns
1055 W. Sam Houston Parkway N
Suite 117
Houston, TX 77043

If you should have a problem with your Necknapperz, or questions about proper care and maintenance, please contact us.

If you receive damaged items, please do not remove them from thier packaging before taking photos of the damage and emailing them directly to customercare@necknapperz.com and we will issue a refund or replacement.

Office contact number: (713) 777-1000

Office Email: customercare@necknapperz.com

Shipping

All Necknapperz will be shipped using the United States Postal Service unless otherwise specified. Please allow 5-7 business days for deliveries to be made. In the event that we are out of stock on any item, you will have the option to choose another character, wait for the next available stock replenishment or we will refund the entirety of your purchase. Please contact us for details.

All shipping in the Continental United States will be free. There is a $7.99 flat rate for anything outside of that territory.